Sep 25 2009

Packaging… you LIE!
This week another lawsuit was settled about product packaging misleading the consumer with over stated health benefits. Certain claims are consider deceptive and considered false advertising by overstating the health benefits in consuming this product.
Lawsuits And White Lies
I have to admit I’ve seen the ads and was seriously considering purchasing this product from a trusted brand Dannon but now I wonder about the validity of the product claims on other products I buy from them.

Better for your tummy or the manufacturer?
Once you have lost the consumer trust it’s hard to get it back. I think trust is the most important part of package branding. You want to believe what the company says is true and simplify the purchasing decision by using brands you know.
Here is another recent case where a product claim was made that eating Cheerios can help lower bad cholesterol, a risk factor for coronary heart disease, by four percent in six weeks. The FDA says that statements made on Cheerios packaging like the claim that the cereal is “clinically proven to help lower cholesterol” make the product a drug under federal law said no way Jose and if you don’t correct the mislabeling we will remove it from the shelves.

Eat this and become heart healthy?
Packaging “green” or “greenwash?”
Let’s talk about the latest hot button “greenwashing.” Everybody wants to be green and claims abound. Too many to cover here but one point to consider is the validity of all these new phrases and buzzwords appearing on the product packaging.: eco, compostable, biodegradable, sustainable, environmentally friendly and so on.
Some companies are also making claims that the certify themselves. This is particularly prevalent in the environmental area where there is no overseeing packaging agency that monitors the claims. Just because a company says its green doesn’t necessarily mean it is.
SC Johnson developed the Greenlist™ process—“to help our scientists make choices that protect the planet and its people while maintaining the high performance of our products.” The Greenlist™ process provides ratings for more than 95 percent of the raw materials we use, including solvents, propellants, insecticides, packaging, and more.

What is a “Greenlist” anyway? Can anybody get on it?
The DuPont Sustainable Packaging icon captures key elements of environmentally smart packaging solutions from DuPont that are made with renewable resources that enables recycling and that helps reduce the amount of packaging.

Mom’s Know Best Or Do They?
Finally let’s not overlook the MOM factor. They are entrusted with making the right decision when it comes to buying the right products for their families. While shopping by rote is commonplace moms are particularly careful when it comes to choosing products for their kids.
Most moms are so time crunched that they rely heavily on what product packaging has to say. So what about statements like this?
Who’s monitoring these foods that are carrying this label? Are these products seriously smart or is it just a marketing gimmick?
This is taken directly from their website
No matter where you shop or what brands you buy – the Smart Choices Program™ provides simple, front-of-pack nutrition guidance to help you make smarter food and beverage choices.
Leads one to believe this is a symbol you can trust. But I’ve looked at some of the foods and I’m not so sure about it making me question the validity of a “smart” choice.

Is this label telling the truth?
The point is when a claim is made on product packaging you are trusting that what the manufacturer says is true. For the vast majority of products this is accurate but it seems recently that in an effort to convince the elusive consumer some products are stretching the truth a little too much.
Will this hurt their sales? There have been lots of examples of companies loosing their core consumer and lost revenue because of product packaging mistakes. In keeping true to your audience be sure to validate your packaging claims to eliminate angry consumers crying out “Packaging You LIE.”
















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